Returns or exchanges will NOT be accepted on merchandise purchased online from the onyxmadtube.com Internet site. Returns or exchanges on all merchandise will be accepted within 30 days of the placement of the order ONLY if the items are unused, unworn, and unwashed or if you have received the wrong item.
Returns and Exchanges
When returning or exchanging an item, please email us at webmaster@onyxmadtube.com to receive a return/exchange form. Once you have received it, fill out all fields on the form. Make sure to include your order number and item description. Pack the item(s) securely and ship the order back to us, including the return/exchange form.
If the return or exchange is a result of the Onyx store error, shipping costs will be refunded to you by onyxmadtube.com. Otherwise shipping costs will NOT be refunded.
To the extent returned merchandise is in the same condition it was in at the time of delivery, you will receive a credit equivalent to the total cost of the merchandise being returned. We will credit your account as soon as we receive the merchandise and advise you by email.
